FREQUENTLY ASKED QUESTIONS
Here are the questions we hear most often from new clients. If your question isn’t answered here,
get in touch we’re happy to talk through your program requirements.
GETTING STARTED
How do I start a project with Genesis Garments?
Simply get in touch via our enquiry form, email, or WhatsApp. Tell us what you’re looking for even if it’s just a rough idea at this stage. We’ll have a conversation about your requirements, and from there we’ll guide you through the process. There is no cost and no commitment in reaching out.
Do you work with new uniform brands, or only established suppliers?
Both. We work with established Australian uniform suppliers who need a reliable manufacturing partner, and with newer brands that are building their program from the ground up. As long as your project meets our minimum order requirements, we’re open to the conversation.
Do you sell direct to companies who need uniforms for their own staff?
We work on a B2B basis with uniform suppliers, resellers, and corporate uniform buyers who
manage programs for multiple clients. We don’t generally supply small one-off orders directly to businesses outfitting their own staff our model is best suited to those managing uniform programs professionally.
SAMPLING & DEVELOPMENT
Do you offer samples before full production?
Yes — always. Sampling is a non-negotiable part of our process. No garment goes into production without a physical sample that you have reviewed and approved in writing. This protects you from quality surprises and ensures the bulk production matches your expectations.
Can you replicate an existing garment or sample we already have?
Yes. If you send us an existing garment or sample, we will assess it, replicate the construction and specification, and develop a counter-sample for your approval. We can also suggest improvements to fit, fabric, or construction where relevant.
Is there a charge for sampling?
Sample charges apply and vary depending on the complexity of the garment and the fabrics involved. Sample costs are typically credited against the production order. We will provide a clear breakdown of sample costs before proceeding.
PRODUCTION & LEAD TIMES
What is your minimum order quantity?
Our minimum order quantity is typically 200–300 pieces per style. This can vary depending on the garment type, fabric, and program complexity. Contact us with your requirements and we’ll let you know what’s feasible.
How long does production take?
Production lead time is typically 60–90 days after sample approval. This depends on the garment
type, fabric sourcing requirements, and factory capacity. We provide a production timeline with every order confirmation so you can plan your delivery expectations.
Can you handle repeat orders and ongoing programs?
Yes — and this is where the partnership model really shows its value. We keep your pattern files, fabric details, and specifications on record so that repeat orders can be produced accurately and consistently, season after season.
What if something goes wrong during production?
We inspect every order before shipment and address quality issues before they leave the factory. If a problem is identified, we will communicate it to you immediately and work to resolve it — whether that means correction, replacement, or another agreed solution. We don’t ship garments that don’t meet the approved specification.
QUALITY & COMPLIANCE
How do you ensure consistent quality across orders?
Quality is managed at several stages: fabric inspection, in-process checks during production, and a pre-shipment inspection against the approved sample and specification. Pattern files and colour references are kept on record to ensure consistency across repeat orders.
Can you produce garments that comply with Australian safety standards?
Yes. We have experience developing garments that meet Australian safety and compliance standards, including hi-vis requirements, flame-retardant specifications, and AS/NZS standards where applicable. Please provide the specific compliance requirements in your brief and we will confirm our capability.
LOGISTICS & DELIVERY
Do you ship directly to Australia?
Yes. We coordinate all export documentation and freight by sea or air depending on your timeline and budget and deliver to your nominated Australian warehouse or address. We handle the logistics so you don’t have to.
How long does shipping to Australia take?
Sea freight from China to Australia typically takes 18–25 days depending on the port. Air freight is faster typically 5–7 days and is available for urgent requirements at additional cost. We will advise the best freight option based on your delivery timeline.
Do you offer packaging and labelling as part of the program?
Yes. We can manage garment labelling (woven labels, heat transfer labels, hang tags), individual poly-bagging, carton packing, and custom packaging where required. These details are confirmed during the development stage.
PRICING & PAYMENT
How is pricing structured?
All pricing is provided by quotation based on your specific garment, fabric, quantity, and program requirements. We don’t publish price lists because every program is different. Contact us with your requirements and we’ll provide a detailed quote.
Why is there no pricing on your website?
Because garment pricing depends on dozens of variables fabric specification, construction complexity, branding requirements, order quantity, and more. A price list would either be misleading or so wide-ranging as to be useless. We prefer to quote accurately based on your actual requirements.